“Best in class” is based on the general HR and corporate strategic objectives and specific corporate objectives will vary from one organizational transaction to another. A best practices global mobility policy design & implementation program should have processes that are both efficient and effective. The effect on an organization’s global mobility program can impact many areas of the organization. From assignee demographics to program strategy, policy and overall administration, every component of the global mobility program is affected.
“Best in class” Global Mobility Policy Design programs exist when performance management opportunities are embedded into the day-to-day activities and processes of the program. Familiarity with the program demographics and deliverables are essential to measuring its effectiveness. There will be various program performance statistics for the organization to identify, track and report. This may include the following:
- Key Performance Indicators (accuracy, response time and turnaround time on all deliver- ables from the Service Delivery team as well as vendors).
- Success Measures (satisfaction levels of all stakeholders, including business managers, HR and the assignees, effective cost structure, exception management, efficient program administration and competitive policies).
- Return on Investment (connected to specific business or HR requirements such as retention, promotion and diversity statistics; performance on assignment and impact on business).
A successful global mobility policy design & implementation plan should have the appropriate process infrastructure, policy design, and risk assessment.
Infrastructure is needed to successfully and effectively manage mobility programs. Fundamental to mobility process is a standard set of standard policies, processes and procedures with well defined roles and responsibilities within the governance model that focus on the needs of all of the stakeholders and assignees. Such a process framework will enable the organization to initially mitigate any potential risks in the area of compliance and to incorporate policies and procedures that support risk management.
While the global mobility policy design begins to shift to a more simple approach for larger and more sophisticated programs, there is considerable attention and definition on the process framework.
Simply stated, the policy becomes simpler while the process requirements become more complex. Given today’s ever changing regulatory environment, increases in assignee numbers, non-traditional movement patterns and new assignment locations, there is increased focus on defining all aspects of the process. Additionally, the service delivery team must adopt an increased process discipline in the execution of tasks to ensure compliance and minimization
of risk for the organization.