As vice president of Governance and Quality Assurance, Barbara manages MSI’s governance based quality initiatives and drives quality improvements across the organization. She ensures that MSI is delivering the highest quality of service to our clients.
Prior to her current role, Barbara was vice president, U.S. Operations, where she planned and directed the company’s U.S. strategic and operational activities to maximize client satisfaction and MSI’s growth and profitability. She also headed MSI’s U.S. operations management team and Client Services teams.
Barbara has more than 17 years of relocation and real estate experience. Before joining MSI, Barbara held management positions, supervising teams of relocation counselors, monitoring caseloads, conducting training, and managing team operations and service quality. She has many years of corporate management experience, as well as expertise in developing relocation policy and processes.
Barbara is an honors graduate of Katharine Gibbs with a degree in business. She is a member of the Worldwide Employee Relocation Council® (ERC), from which she has received her Certified Relocation Professional® (CRP) designation as well as her Global Mobility Specialist™ (GMS) designation. Barbara also holds a New Jersey real estate license.