MANAGING SUPPLIER PARTNERSHIPS & RELATIONSHIPS
Inconsistency in the management of critical supplier partnerships & relationships
A client in the financial services sector wanted to reduce costs while maintaining strong supplier partnerships and high service levels. However, program inconsistencies made this difficult. Not only was each location managing its own suppliers, but there were no standard KPIs.
The client outsourced its program to msi and offered our services to all global locations. The response was one hundred percent participation from Americas offices and thirty percent from EMEA and Asia Pacific.
We implemented the program with regional human resources teams and the client’s suppliers; we also helped consolidate and centralize data for more accurate reporting, including tracking of spend. Lastly, we established and enforced supplier SLAs.
The client saved approximately $340,000 per annum through new contract terms and audit reductions. Assignee/transferee satisfaction has exceeded 97 percent.