Expediting a New Client Implementation


Client implementation – Client had no clearly defined policies or stakeholder consensus


To address the lack of clearly defined policies, msi guided, defined, and documented new policy development. Our implementation team mapped tasks and responsibilities for internal and external stakeholders and managed to required project milestones to ensure that the schedule was met.

To address the lack of stakeholder consensus on processes, the implementation team provided detailed documentation for each of these, resulting in a Client Operative that is adhered to by program administrators across the business. Our team also identified the client’s unique technology requirements and developed agreed-upon project plans for development and implementation.


The client successfully implemented within designated timeframe and msi identified $175,000 in potential savings for client during the process. Technology was successfully developed and implemented, resulting in improved efficiencies and enterprise-wide access to critical employee mobility data.